Terms & Conditions
Last Updated: 02 June 2025
1. Booking Terms
- All Umrah and travel bookings are subject to availability and confirmation.
- A non-refundable deposit (usually £99 per person) is required to secure your booking.
- Full payment must be made by the due date to confirm flights, hotels, and visa processing.
- Failure to pay on time may result in cancellation without notice.
2. Pricing
- All prices quoted are in GBP (£) and include applicable taxes unless stated otherwise.
- Prices are subject to change due to currency fluctuations, fuel surcharges, airline/hotel changes, or government fees.
- We will notify you of any price adjustments before final confirmation.
3. Cancellation & Refund Policy
- Deposits are non-refundable.
- Cancellations must be made in writing.
- Refunds (if any) depend on third-party suppliers (airlines, hotels, Saudi Embassy) and may include service charges.
- In case of visa rejection, refund will be processed as per embassy and airline policy.
4. Travel Documents & Visa
- Passports must be valid for at least 6 months from the date of travel.
- We assist with Umrah visa applications, but visa approval is at the discretion of Saudi authorities.
- You are responsible for ensuring all documents are valid and accurate.
5. Changes by You
- Any change to the booking (e.g., travel dates, names, room types) may incur additional charges and depend on availability.
- We will try our best to accommodate your requests.
6. Changes or Cancellations by Us
- If we need to cancel or change your booking due to unforeseen circumstances (e.g. airline schedule changes, political unrest, Hajj/Umrah restrictions), we will offer alternatives or a refund in line with supplier policies.
- We are not liable for any losses resulting from such changes.
7. Liability
Al Habib Travel Ltd acts as an agent between you and service providers (airlines, hotels, visa offices, transport providers). We are not responsible for injury, loss, damage, delay, or inconvenience caused by any third-party supplier or events beyond our control.
8. Health & Safety
- It is your responsibility to ensure you are fit for travel and have the necessary vaccinations or health requirements for Umrah.
- We recommend travel insurance to cover cancellations, medical needs, and personal belongings.
9. Complaints
- If you are unhappy with any service during your trip, please inform us immediately so we can assist.
- Complaints made after travel must be submitted in writing within 7 days of return.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Most/Many of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights.
